Terms & Conditions - Experience It Now

Extensions

All experience vouchers are valid for set period of time unique to each product. Clearly stated on each voucher sent after purchase.
If you can’t take your experience within the validity period, and provided your voucher has not expired, you may be able to extend it, if possible. This will incur a small administration fee.
Extended vouchers have an additional validity period the same as the initial period. E.g. if a voucher was valid for 10 months initially, expires and is then extended it will be available for another 10 months.
If the price of your chosen experience has increased you will be required to pay the difference between the new experience price and the value of your voucher..
Once a voucher has been extended it cannot be refunded.
It may be possible to exchange – to find out further information please contact our Customer Service Team – admin@experienceitnow.co.uk.

Experience vouchers are flexible. If you want to exchange your voucher this is what you need to know:
You can exchange for most experiences and products on our website.
If your exchange is more expensive than your original voucher you will be required to pay the difference.
If your exchange is less expensive than your original voucher the difference will be held as a credit to use against any future purchase up until the original expiry date of your voucher and is non refundable.
Your first exchange is free of charge, any subsequent exchanges will have an administration charge of £20.
The exchanged voucher will carry the same expiry date as the original purchased voucher.
To exchange your voucher please contact our Customer Service Team, ideally by phone and they will be happy to advise you of our process.

Refunds can be made on unused vouchers bought direct within 14 days of purchase.
A refund cannot be given once the booking has been made with the experience provider.
Refunds can only be made to the purchaser and the monies will be refunded directly to the original method of payment.
Refunds cannot be given on expired, extended or exchanged vouchers.
A voucher purchased through a retailer or other reseller will be subject to that retailer’s own refund policy and enquiries must be made directly to them. We cannot refund items purchased from a retailer or other resellers.
Competition prizes or promotional free gifts cannot be refunded.
To request a refund please send your voucher along with a covering letter explaining the reason for your request to Experience It Now.

The cost of returning a product will not be paid by Experience It Now, including memorabilia, vouchers etc.